Privacy Policy
Builder Suite is construction management software provided by Kensho Construction. This policy explains what personal data we collect, why we collect it, and what rights you have. We keep it in plain language on purpose — if anything here is unclear, contact us and we will explain it.
Effective date: 2 August 2026
Who we are
Builder Suite is operated by Kensho Construction. For questions about this policy or about your data, contact privacy@kenshoconstruction.com.
${PRIVACY_SECTION_GAP}Two different roles we play
This distinction matters, so we state it up front.
When you visit this website or contact us, we decide how your data is used — we are the data controller.
When a construction company uses Builder Suite, that company decides what data goes into the platform and how it is used. They are the controller; we simply host and process it on their instructions as a data processor. If you are the client of a construction company using Builder Suite and want your data corrected or deleted, please contact that company directly — they control it, not us.
${PRIVACY_SECTION_GAP}Information we collect
Website visitors. Basic technical data such as IP address, browser type, device type and pages visited. If you request a demo or contact us, we collect the name, email, phone number and company details you provide.
Platform users. Account information (name, email, role, company), authentication data, and activity logs recording actions taken in the platform. Activity logs exist for security and accountability — knowing who changed what and when.
Business data entered by our customers. Project information, documents, photos, financial records and contact details that construction companies upload. We do not use this data for any purpose other than providing the service.
We do not collect payment card details. Invoicing is handled by bank transfer or through payment providers who process those details directly.
${PRIVACY_SECTION_GAP}Why we process your data, and on what legal basis
To provide the service you or your company signed up for — performance of a contract.
To keep the platform secure, prevent abuse and maintain activity logs — legitimate interests.
To respond to demo requests and enquiries — legitimate interests, or your consent where required.
To send marketing emails — consent only, and you can withdraw it at any time.
To comply with accounting and legal obligations — legal obligation.
How long we keep it
Platform data is retained for as long as the customer's account is active. After an account closes, data is kept for 90 days so it can be exported or restored, then deleted.
Demo requests and enquiries are kept for up to 24 months. Invoicing records are kept for the period required by tax law. Website analytics data is kept for up to 14 months.
${PRIVACY_SECTION_GAP}Who we share it with
We do not sell your data, and we never use one customer's business data to benefit another. We share data only with service providers who help us run the platform:
Supabase — database and file hosting
Vercel — website and application hosting
Email delivery and analytics providers
Each of these is bound by a data processing agreement. Where data is transferred outside the European Economic Area, we rely on the European Commission's Standard Contractual Clauses.
${PRIVACY_SECTION_GAP}Data security
We protect data with encryption in transit and at rest, role-based access control, isolation between customer accounts, and daily backups. Access to production systems is limited to personnel who need it.
No system is perfectly secure. If a breach affects your personal data, we will notify you and the relevant supervisory authority as required by law.
${PRIVACY_SECTION_GAP}Cookies
We use cookies that are strictly necessary for the site and platform to function, and analytics cookies to understand how the site is used. Analytics cookies are only set with your consent. You can change your preferences at any time in your browser settings.
${PRIVACY_SECTION_GAP}Your rights
Under the GDPR you have the right to access your data, correct it, request deletion, restrict or object to processing, receive your data in a portable format, and withdraw consent at any time.
To exercise any of these, email privacy@kenshoconstruction.com. We will respond within 30 days. If you are unhappy with our response, you have the right to complain to your national data protection authority.
Customers exporting their own data: you can export your projects, documents and financial records at any time. Your business data belongs to you.
${PRIVACY_SECTION_GAP}Children
Builder Suite is a professional tool and is not directed at anyone under 16. We do not knowingly collect data from children.
${PRIVACY_SECTION_GAP}Changes to this policy
We may update this policy to reflect changes in the service or in legal requirements. Material changes will be communicated to account holders by email. The effective date at the top always shows the current version.
${PRIVACY_SECTION_GAP}Contact
Questions about this policy or your data: privacy@kenshoconstruction.com